Vodafone plans to improve its customer service after highest number of telco...
Vodafone Hutchison Australia (VHA) recently announced its plans to improve its customer service and support after its poor performance in this area over the financial year.
View ArticleOptus mobile complaints on the rise; Telstra getting better: TIO
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).
View ArticleTIO: complaints fall, but global roaming still an issue
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according...
View ArticleTelcos' customer service improving, but work remains: Comms Alliance
It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.
View ArticleVodafone class action to move forward next month
The company funding a class action lawsuit against Vodafone Hutchison Australia has said it will issue the court case by the end of August.
View ArticleTelcos meeting customer complaint shot clock: ACMA
Australia’s top three telcos are responding in timely fashion to customer complaints, according to the Australian Communications and Media Authority (ACMA).
View ArticleTIO remains 'busiest ombudsman': ACCAN
Telcos are improving but still face too many customer complaints, according to the Australian Communications Consumer Action Network (ACCAN).
View ArticleComplaints about Telstra to TIO decline again: Thodey
Telstra (ASX:TLS) added 1.3 million new mobile customers in 2013 while at the same time reducing complaints to the Telecommunications Industry Ombudsman (TIO) according to CEO David Thodey.
View ArticleTelco service complaints tumble as TCP code takes effect
The new TCP code has contributed to a large reduction in the number of complaints to the Telecommunications Industry Ombudsman (TIO) in the 2012-13 financial year, according to ombudsman Simon Cohen.
View ArticleComms Alliance to probe telco complaint handling
Grumbling has risen in volume among telecom customers, with one in five customers unhappy with their service and less than half satisfied with responses to complaints, according to the latest survey by...
View ArticleTIO task force to field NBN grievances
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
View ArticleUsage alert compliance a priority as TCP code enforcement heads into year three
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer...
View ArticleTelco complaints fall to 7-year low
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
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